Hook & Go Auto LLC - Waterbury, Connecticut

Best year

I had an exceptional experience with Freddy and hook & Go auto LL. He was amazing—offering outstanding customer service, showing great understanding, and doing an excellent job. Freddy went above and beyond to make the process smooth and stress-free. I highly recommend his services to anyone in need of towing or any other service his company provides. Thank you, Freddy, for your professionalism and kindness! Highly recommend!

Prime Clean

“Unprofessional and Inconvenient Service”

I recently had a disappointing experience with Hook and Go. Not only did they take longer than expected to arrive, but they also require cash only for their services, which was incredibly inconvenient. In today’s world, who doesn’t accept cards or digital payments? This felt sketchy and unprofessional.

On top of that, their customer service was lacking. The dispatcher was rude and unhelpful when I asked for alternatives to their cash-only policy. If you’re in an emergency and don’t have cash on hand, you’re basically out of luck with them.

I wouldn’t recommend Hook and Go unless you’re willing to jump through unnecessary hoops for what should be a straightforward towing service. Save yourself the frustration and look elsewhere.

ramazan nela

Had my car towed last night by them. Today I had to go change my tires. Very unprofessional and they get cash only as a payment. If you looking for something professional and accurate, look elsewhere!

Abbey Lopez

This towing company by far has been the best towing company I have worked with even better than companies that I get through my insurance with. This company showed up within 10 minutes. They were very very nice to deal with. Honestly, their customer service was great even with the girl that was new and it was her first day working there, she took very good care of us, so I would highly recommend this towing company to anybody, and to be honest they were very very cheap and affordable so I will be using them and again in the future.

Matthew Reynolds

Avoid this company at all costs. My rental car company forced me to use Hook and Go and it was the scariest moment of my life. He insisted he would not be bringing me to contracted location as required and proceeded to drive in an extremely unsafe and illegal manner. I felt as if I was being hostage and had to escape at the first opportunity. At least he made it obvious that his family owned the company and there is no recourse no matter his conduct.

Andi Andrade

Scammers will be making an official report with DMV
DO NOT USE THEM

William Vanderlaan

We have roadside assistance for our work vans through a 3rd party. 3rd party calls Hook & Go for the tow, and our dispatcher gets an ETA of 2 hours. A short time later ~20 min get a call from tow truck driver there will be an additional $200 fee for picking up off the highway - while my dispatcher is on the phone with our roadside company the tow truck driver picks up our vehicle and heads to our location (mind you this tow is less than 10 miles). I negotiated the ridiculous fee with the driver down to $80. Upon his arrival I also immediately smelled burning brakes, and opened the door to find the E-brake had been left on. THEN an hour later after this driver is already gone with my $80, the roadside company we use get's back to us and tells me NOT TO PAY THEM ANYTHING!

It's clear this company cares only about your money, so much so they're willing to risk their contract with the roadside company to extort customers for additional fees to make an extra buck. We've reported it to the teams we work with there and hope their contract is invalidated, but encourage everyone to stay away from this company if you can.

John DeBarber

Paul and his employe were very professional with towing my wife's car that had a broken axel and ball joint which 2 other towing Companies couldn't figure out how to do without causing more damage. They were on time and efficient at getting my car loaded and back to the dealership and told me he would send me pictures after it was delivered I would highly recommend them. Thanks again guys